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Reviews

At Design Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
56 Reviews

Brian B
11/20/2025
Without a doubt, Design has gone above and beyond. From the start, they’ve been incredibly professional, patient, and truly invested in helping diagnose recurring issues with my AC and furnace. It’s rare to find a company that feels more like a partner than a service provider. The main office staff is thorough, attentive, and committed to documenting every pain point with care. Their dedication to understanding the full scope of the issue is impressive. The technicians? Absolutely phenomenal. Empathetic, hardworking, and genuinely delightful—at this point, they’ve been to my home more than my parents have this year! They communicate clearly, explain their process, test thoroughly, and keep me updated every step of the way. Transparency is clearly a priority. A special shoutout to Tim Schmitt, who has spent over 10 hours at my home diagnosing a heating issue. His professionalism, communication, and attention to detail are truly the gold standard. Long story short: Design is now my go-to for any HVAC concerns. I had a fantastic experience and can’t recommend them highly enough.
Regan Berens
10/23/2025
Did an amazing job installing our A/C unit at a very good price.
Monica Duffield
08/14/2025
Caleb and Mark came in and replaced my air conditioner in no time. They were professional and friendly. They cleaned up the areas they were working in which was a rare but major plus!
Julie Trumpie
07/03/2025
Amazing work by kind and friendly technicians. They were incredible and took great care of us. They explained everything and were great communicators. I highly recommend Design.
Rachel Zeph
06/23/2025
Amazing group of people! Aaron G., Tim and Alex (Alexandra) have been a Godsend in assisting me with my new home. Design did an excellent job installing everything, but unfortunately for myself and my neighbors, improper construction management caused issues for us. Design has been gracious in helping resolve these issues that they didn’t cause. They’ve been patient, knowledgeable and supportive. Couldn’t have asked for a better team! Thanks again. Rachel O
Mark Metzler
05/23/2025
05/21/25 Caleb and Mark installed a gas garage heater and did a fantastic job. They were courteous and very detail conscious. Cleaned up after and provided system use explanation and recommendations. Pricing was super competitive. I highly recommend Design Heating and Air Conditioning for your HVAC needs.
Jerica Williams
03/17/2025
Mark and Tim did an amazing job. Work quick and efficiently, everything was done in one day. Did a great job with clean up. Answered all my questions. I highly recommend!
Robert Gillenwater
02/20/2025
Tim was awesome!! Completed job as quoted. Expert install. Highly recommend this company!!
Chris Boileau
02/11/2025
Woke up this morning to a cold house. Called Design Heating and Cooling. They had my furnace back up and running before noon. Caleb was great and very knowledgeable. Great value and excellent service. Highly Recommend Design Heating and Cooling!!!!
Dan Graham
12/16/2024
Mark and Tim did great work in my basement. Quick, efficient and explained everything in great detail. Highly recommend!!!
Todd Harrison
12/11/2024
Mark and Sebastian were professional, timely and thorough. Thank u fellas
Russell Coble
11/27/2024
Great service with quick turn around. Very quality work adapting a larger water heater in the space.
Emily Worch
11/26/2024
They were very good and knowledgeable. Everything was done and cleaned up when they finished.
Larry Hildenbrand
11/20/2024
PJ Kooima
10/28/2024
A/C replacement was timely and efficient, left the place clean and both techs were both helpful and knowledgeable.
Evan Higgins
10/08/2024
I highly recoomend. Very professional and prompt.
Paige Berends
10/08/2024
Joel T.
10/08/2024
Design's team did an excellent job explaining our options on how to best heat our house. They were professional throughout the process and the installation team was amazing.
Joel T
10/04/2024
Located in Jenison
Guys did an excellent job explaining our options on how to best heat our house. They were professional throughout the process and the installation team was amazing.
Service: New System Installation
Bill Olenzuk
10/01/2024
9/21/24…Mark & Pork/Caleb were simply amazing!! Arrived at 8am & were done by 3:30pm, and that was to remise old system & replace with brand new Furnace/AC. Both very energetic, paid attention to small details and knowledgeable. They even took time out to explain what they were doing & how the equipment would work for us. Highly recommend them both 👍🏼. Thanks again!
Diane Smith
09/25/2024
Design changed out our Heater and AC…Caleb and his partner did an outstanding job!! They found some mold in the heat exchanger from the humidifier and they resealed the humidifier and fix the leak. I was very impressed with Design!!
James Sullivan
09/17/2024
Great work, easy to work with, fast and very polite. Highly recommend.
Kirke Hoagg
09/11/2024
Design did excellent work on our new house,, I looked at their work right after they had ducted the whole house,, it was all straight, precise, and air tight as a drum! They clearly take pride in their work!
Rachel Vigna
08/30/2024
We had our A/C fixed within days of it going out. Great communication and service! Highly recommend!
Rachel Vigna
08/22/2024
Located in Caledonia
We had our A/C fixed within days of it going out. Great communication and service! Highly recommend!
Service: System Repair
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